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Vapepenzone support team members are always happily here to help you! Please feel free to click the button below to let me know your suggestions and  problems.

Common queries answered

Orders FAQ

Shipping destinations:
We support global shipping.
*Please check the restrictions on e-cigarettes imports in your country before placing an order.

Shipping times:
All orders will be dispatched the next day From MON. to FRI.
It usually takes 3-7 business days to be delivered to you. Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:
Orders over $100 will have free shipping
Otherwise you will be charged $20 to Australia, $30 to other countries
Full price will be displayed at checkout.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

Timing: we have a 30-days Return Policy, since the day item was received.
If a product gets damaged – we offer 100% refund.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please Contact Us, include your order number, name and the reason for the return.
We will provide you with instructions where to send returned goods.
If the refund is approved, then it will be processed and a credit will automatically be applied to your original payment method shortly after.

If there is products damage or missing, we will be responsible for the shipping fee. If the product is returned or exchanged for personal reasons, the shipping fee incurred for the return and exchange of items shall be borne by the user. We will not refund or resend the products until we recieve and check the parcel.

If you need to update before receiving tracking information, please contact us with your order number and the content that needs to be updated. But if the order has been sent, sorry that the product cannot be changed, please contact the courier company directly.
So sorry we now only support the online shopping. And we provide a 5% discount for the first time buyer, just subscribe at the footer of the site and copy the code now!
Free Worldwide shipping

On all orders above A$100

Easy 30 days returns

30 days money back guarantee

Australia Warranty

1 year warranty on all items

100% Secure Checkout

Encrypted SSL security


Got a Question? Contact Us!
[email protected]

Service Center:
1801 Botany Road Banksmeadow NSW 2019

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