Frequently Asked Question
Our happiness team is always here to assist.
However, equipment should be removed and storage tanks should be empty to prevent leakage. Pack the tank and pod with your toiletries in your checked luggage.
Vape pen is allowed and must be carried on board because batteries are not allowed in checked baggage.
Each vape pen is different. When you buy a new device, you should read the OPERATING MANUAL first. Generally speaking, after confirming that the charging device has been connected, there should be an LED light near the charging point to show whether it is charging.
Technically, you can use the device’s own cable, which needs to be plugged into the battery but takes six times longer to recharge. For your own safety, buy a charger. Charging with these cables is dangerous.
If the device is still under warranty, we will provide the repair or replacement service for free, and will offer a $2.2 store credit for your next order.
Please subscribe to our mail (at the footer of the site) and will get 5% off for the first buyer.
There will be special sales every Wednesday in our shop. All brands will have a specific hot-selling flavors discount up to 50% off. We will push sales information to our followers and subscribers.
In addition, we also provide the Refer Program, Affiliate Program, and Reviews Program to help you earn free products, store credits, discount, and cashback, please feel free to learn more.
Please be sure that your spelling and symbols are complete and correct. Each discount code can only be used once per person and cannot be combined.
Please contact us if it still cannot be used after inspection.
We have 0%, 3%, 5% nicotine options for you to choose. Please select the correct nicotine level according to your own usage.
The reason of illegality is not the vape pen, but it contains nicotine. So it is illegal to buy JUUL equipment without a prescription from a doctor in Australia.
250〜300puffs available use in full power state, you can generally count on a full charge to last you through the day. While the battery life depends on how heavily you use the device.
You should see the light on and keep it on while the device is charging, and turn it off when the battery is fully charged. It usually takes 45 to 60 minutes to fully charge your RELX device.
Note: The maximum charging current of the battery is 600mA, please pay attention to avoid overcharging.
You may receive a different version of packaging (Chinese/English) of Relx. But we guarantee that they are all genuine, please scans the security code to identify authenticity. (Both Chinese and English packaging products are from Relx, and the quality and flavour are exactly the same. Chinese packaging is exclusively for the Asian market, but when the stock of English packaging is insufficient, we may send you Chinese packaging products. )