Loyalty and Rewards
Ways to earn coins:
- Place orders
- Perform actions in the store
- Social share
- Be a referrer or sponsor
- Celebrate birthday
Rewards you may get:
- Upgrade as a member
- Redeem as a coupon
- Free product
- Free Shipping
- Exclusive badge
- Custom gifts
Extra 2% off on the sale price
Extra 3% off on the sale price
Extra 5% off on the sale price
Private 1 to 1 customer service
How can I be a member?
Sign up here to be one of the members of the Vapepenzone Community!
The VIP exclusive discount will be auto-applied in your cart if the conditions are met.
How can I upgrade to a more senior member?
The membership level is based on your Member Rewards V-Coins.
Membership Value≧2000 Bronze
Membership Value≧3000 Silver
Membership Value≧5000 Gold
What can members enjoy?
In addition to daily discounts (such as weekly promotions, holiday promotions, discount codes, etc.), members can also enjoy
- Earn v-coin of each $1 you spend
- Additional special discounts
- Customer service with faster response
Will my membership level be cancelled?
The level is automatically upgraded and downgraded based on the number of your coins from the day you check it. The inactive coins will get expire after 6 months.
How can I get the coins?
Finish the actions in the list and the coins (can be redeemed) will be auto-updated into your account. You can check your loyalty history here.
Will my coins get expired?
You always spend your oldest coins and the coins will be expired if they haven’t been used within 6 months (only lose the coins that haven’t used during the period).
Why is my membership discount not applied?
- You did not log in to your account
- The discounts/ coins in your account expired
- Please contact us to troubleshoot the problem if the 2 conditions above are not met.